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Return Policy

At Chikwatex Cooling Homes, we want every customer to feel confident and satisfied with their purchase. Please read our return and refund policy carefully before placing an order.

1. Eligibility for Returns
New Air Conditioners

You may return a new AC unit if:

  • It is unused, uninstalled, and in original packaging

  • All accessories, manuals, and components are intact

  • The return request is made within 7 days of delivery

Fairly Used Air Conditioners

Returns are accepted if:

  • The unit has a major functional issue not disclosed at purchase

  • The issue is reported within 48 hours of delivery or installation

  • The product has not been tampered with or altered

2. Non-Returnable Items

The following items cannot be returned:

  • Units damaged due to wrong installation, power surge, or mishandling

  • Products with missing parts, broken seals, or signs of tampering

  • Normal wear on fairly used units

  • Any item returned after the allowed return window

3. Refund Process
For New Units

  • Refunds issued within 3–7 business days after inspection

  • A restocking fee may apply if packaging has been opened

For Fairly Used Units

  • Refunds processed only after verification of a major defect

  • Refund may be partial depending on product condition

Refund methods:

  • Bank transfer

  • Store credit

  • Exchange

4. Exchanges

You may request an exchange if:

  • You received the wrong product

  • The product arrived dead on arrival (DOA)

  • There is a verified defect within the return window

Exchanges depend on availability.

5. Inspection & Verification

All returned items undergo:

  • Functional testing

  • Condition checking

  • Serial number verification

If inspection shows customer-caused damage, the return will be declined.

6. Installation & Warranty

  • Installation must be done by a certified technician for returns to remain valid.

  • Warranty (where applicable) covers manufacturer defects only.

7. How to Request a Return

To start a return:

  1. Contact our support team via phone or WhatsApp

  2. Provide order details, receipt, and brief issue description

  3. Send clear photos or videos if requested

  4. Wait for approval before sending back or scheduling pickup

Unapproved returns will not be processed.